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Payment is required in full at the time of booking.

The only exception is when you take advantage of one of our two finance packages or through our selected Payment Plan Options.

Please call 02034173324 to speak with one of our Course Advisors for more advice on our courses and payment options available.

Should you have a discount code, gift voucher, offer or other credit on file applicable, please ensure you apply this at the time of making payment as these cannot be applied retrospectively once payment has been made. Please note we reserve the right to amend course prices or run promotions at any time, without prior notice. Once a booking is made, the price paid is final and no price difference can be refunded in the event of a later course price reduction.


All course fees are non-refundable and non-transferable.

Reed Courses or Finance only: Those who book full priced courses only, paid for through Reed Courses or Finance only; are entitled to exercise their statutory right to cancellation through the ‘cooling off period’. This would need to be received for consideration; in writing within 14 days from the date of booking your course and prior to commencement of any part of the course. Should you fail to attend a booked training day without notifying us of your cancellation in writing, this will cease your cancellation period. Subject to meeting the requirements, any agreed refund of fees would be minus our reasonable costs. The ‘Cooling Off’ period does not apply to Last Minute Offers


No reimbursement will be made for travel/accommodation/childcare costs for cancelled/unavailable courses booked at last minute online. Where booking online less than 24 hours prior to a scheduled course date, please call us at 9.00am on the day of the training to confirm your booking has been received and chosen training is available.


Diploma Certificates

Diploma certificates are issued by email within 2 working days of attending your training course(s). Certificates are provided as a digital certificate to meet the needs of insurance providers & reduce our carbon footprint. Students are responsible for ensuring they contact us by email within 30 days of attending their training course, should you fail to receive their diploma certificate for any reason or should there be any error in the certificate received. Beyond this time, the below fees for replacement certificates would apply. If you require your certificate to be reissued in a new name, we would require evidence for the reason for change of name plus the standard replacement certificate fees.

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